Technology
Account
- How do I log in and out?
- How do I create an account?
- How do I make a purchase?
- Can I check out as a guest?
- What’s the difference between registering for an account and guest checkout?
- How do I update my account details once I have created one?
Availability
- The item I ordered is out of stock – how quickly can you fulfil my order?
- I want to place a bulk order, how can I do this?
- I ordered more than 1 quantity of an item and now it’s out of stock. What’s happened?
- How can I tell if something is available in a store?
- If I pre-order something, when will I receive it?
- Are sale and promotional items limited?
Click & Collect
- What is Click & Collect?
- When will my order arrive in-store?
- Which stores can I have my Click & Collect order delivered to?
- Do I need to bring identification?
- Can someone else pick up my order on my behalf?
- What happens if I cannot pick up the order?
Delivery
- How much does delivery cost?
- Where can you deliver to?
- How long does delivery take?
- How does express delivery work?
- What happens if I'm out when you deliver?
- Can I change my delivery address?
Discount Codes
DVD and Blu-Ray Regions
HMV | DELIVERS
Orders
- How do I place an order?
- How do I see the status of my order?
- How can I find my order in my account?
- How do I change my order?
- How do I change the card details on an existing order?
- How do I cancel my order?
Payment
Prices
Returns
- Returns Policy
- My item is unwanted - can I return it?
- What are InPost Lockers?
- Where do I find my nearest InPost Locker?
- Bluetooth pairing
- Turntable skipping/skating