Christmas 2025
Account
- How do I log in and out?
- How do I create an account?
- How do I make a purchase?
- Can I check out as a guest?
- I was a guest but now want to register
- What’s the difference between registering for an account and guest checkout?
Availability
- The item I ordered is out of stock – how quickly can you fulfil my order?
- I want to place a bulk order, how can I do this?
- I ordered more than 1 quantity of an item and now it’s out of stock. What’s happened?
- How can I tell if something is available in a store?
- Are sale and promotional items limited?
- What does it mean if an item is limited?
Click & Collect
- What is Click & Collect?
- When will my order arrive in-store?
- Which stores can I have my Click & Collect order delivered to?
- How long will you hold my order?
- Do I need to bring identification?
- Can someone else pick up my order on my behalf?
Delivery
- How much does delivery cost?
- Where can you deliver to?
- How long does delivery take?
- If I pre-order something, when will I receive it?
- How does express delivery work?
- What happens if I'm out when you deliver?
Discount Codes
DVD and Blu-Ray Regions
Games & Consoles
- Do you sell games & consoles in your high st stores too?
- I’ve got a problem with my Xbox Console
- I’ve got a problem with my Playstation Console
- I’ve got a problem with my Nintendo Switch Console
- I’ve changed my mind and want to return my console
- Do you sell digital only games?
HMV | DELIVERS
Orders
- How do I place an order?
- How do I see the status of my order?
- How can I find my order in my account?
- How do I change my order?
- How do I change the card details on an existing order?
- How do I cancel my order?
Payment
Prices
Returns
- Returns Policy
- My item is unwanted - can I return it?
- Bluetooth pairing
- Turntable skipping/skating
- Turntable poor sound quality
- Turntable playing out of time/pitch