If I pre-order something, when will I receive it?

We aim to dispatch new release items so that our customers receive them on the advertised date of release. There can be occasions beyond our control where it is not always possible for items to arrive on their release date. If there’s likely to be any delay, we’ll always try to let you know via email.

Where possible, we'd recommend placing pre-orders well in advance to meet the dispatch cut off point, which is usually 48 hours prior to the release date.