We’re sorry to hear there’s a problem with your order. If you find that your item has arrived damaged or faulty, please take the item, payment receipt and a copy of your order confirmation email into the hmv or fopp store that you ordered this in to exchange it for another item, or for a refund.
Please make sure that all faulty or damaged returns are accompanied with a valid receipt and all accompanying parts i.e. accessories, manuals, cables, batteries etc. If you are returning a faulty technology product that was purchased as part of a bundle, then we ask that you return all additional items that came as part of that bundle.
We cannot be held responsible for accidental damage or misuse to any purchased item caused out of our control.