We’re sorry to hear there’s a problem with your order. If you find that your item has arrived damaged or faulty, please take the *item, payment receipt and a copy of your order confirmation email into one of our high street stores to exchange it for another item, or for a refund.
Please make sure that all faulty or damaged returns are accompanied with a valid receipt and all accompanying parts i.e. accessories, manuals, cables, batteries etc. If you are returning a faulty technology product that was purchased as part of a bundle, then we ask that you return all additional items that came as part of that bundle.
*If you are returning a Games Console, please Contact Us before visiting the store so we can make the necessary checks ahead of this.
We cannot be held responsible for accidental damage or misuse to any purchased item caused out of our control.