I’ve changed my mind and want to return my console Hollie @ hmv Customer Service 12 January 2024 10:20 Updated We're happy to accept returns for unwanted consoles provided that they're returned unopened, unused and in perfect condition. To arrange a return, please Contact Us directly for further assistance. Related articles Do you sell games & consoles in your high st stores too? My item is unwanted - can I return it? My item is damaged or faulty (excluding Beats) - what do I do now? I’ve got a problem with my Nintendo Switch Console Returns Policy Comments 0 comments Article is closed for comments.