Either your payment card has expired, you do not have enough funds in your account or your card has failed one of our security parameters, which are in place to create a safe shopping environment for our customers.
In this instance, if you placed the order after our recent upgrade on Wednesday 23rd August 2023 and have a registered account with us, you should be able to log into the account and view your order to change the payment card attached to this. If you placed the order as a guest, simply create an account with the same email address and your order will be linked so you can change the payment method.
If your order was placed before the website upgrade on Wednesday 23rd August 2023, the payment method is unable to be amended and the order will be cancelled. Please place a new order (subject to availability) at your convenience, with a valid payment method.
Please feel free to Contact Us if you require any assistance.