We’re sorry to hear that you may have an issue with your Playstation console. We recommend contacting the manufacturer directly with the details of the issue for further assistance:
Sony Consumer Helpline: Tel: 0203 538 2665
Sony (Playstation) Consumer Help Centre: https://www.playstation.com/en-gb/support/
For troubleshooting tips please visit their page here: PS5 Troubleshooting
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