Changed your mind? No problem!
We will exchange or *refund most items purchased in error, or unwanted gifts, provided that they are returned to one of our high street stores within 30 days of dispatch, in their original condition with all seals intact and accompanied by a valid receipt. Clothing and technology items without a seal may be opened for inspection (as you would in a shop) but must not be used and should be repackaged carefully.
Some exclusions apply, including, but not limited to:
- hmv.com orders placed online (please visit our online returns articles for more)
- products containing downloadable content
- mystery boxes
- *Games Consoles
These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights.
*If you are returning a Games Console, please Contact Us before visiting the store so we can make the necessary checks ahead of this.
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