If you've changed your mind about a recent order, don’t worry! We’re happy to accept returns for unwanted items, provided that they are returned within 14 days of receipt; unopened, unused, and in perfect condition. Some exclusions apply including, but not limited to, mystery boxes.
If you’d like to swap the item for something else, please feel free to take the item and a copy of your order confirmation email as proof of purchase into your local hmv or Fopp store. You can also call our Ring & Reserve service on 03333 230 667 before visiting the store to check the availability of an item and reserve this ahead of your visit.
Please note that our high street stores can only exchange online orders. If you’d like a refund, please return the item to us. For more information on how to return your item, click on the link below:
Please note that a small postage fee is required to be paid when returning these items.
*If you are returning a Games Console, please Contact Us so we can make the necessary checks ahead of this.