Stores

Christmas 2025

• What is your Christmas returns policy?
• Got unwanted Christmas presents?
• I got a Gift Card for Christmas - how can I check the balance?

Availability

• How can I check if something is available in a store?

Technology

• Turntable playing out of time/pitch
• Turntable poor sound quality
• Turntable skipping/skating
• Bluetooth pairing

Company Information

• Where are your stores?
• Is Fopp part of hmv?
• Charity donation requests
• Will you stock my product?

Gift Cards

• What is a Gift Card? 
• How do I buy/use a Gift Card?
• Can I buy/use a Gift Card online?
• How do I check my Gift Card balance?
• Do Gift Cards expire?
• What do I do if my Gift Card has expired?

See all 7 articles

HMV | DELIVERS

• What is HMV | DELIVERS?
• How long does delivery take?
• Can I change my HMV | DELIVERS order?
• Can I cancel an HMV | DELIVERS order?
• How do I return an HMV | DELIVERS order?
• My HMV | DELIVERS order is faulty/damaged

Payment

• What vouchers/gift cards do you accept?
• Do you offer NHS or UK Forces discount?
• Do your stores do tax-free shopping?
• I think I’ve been charged incorrectly, what should I do?
• Are your prices the same in every store?
• Are your prices the same in store as on hmv.com?

Product Enquiry

• Are your DVDs, Blu-rays and Games region coded?
• Are sale and promotional items limited?
• What does it mean if an item is limited?
• What does Parental Advisory mean?
• What do the PEGI age ratings on games and BBFC age ratings on films mean?
• Why was I asked for proof of ID?

See all 7 articles

Recruitment

• How do I check and apply for job vacancies?
• Do you offer Work Experience?
• I have a reference request

Returns

• What is your in store returns policy?
• I’ve lost my receipt, what do I do?
• I can’t get back to the store I purchased from, what do I do?
• My Blu-ray or 4K is faulty, can you help?
• Bluetooth pairing
• Turntable skipping/skating

See all 12 articles

Store Information

• Where are your stores?

Student Discount

• Do you offer Student Discount?
• What is UNiDAYS?
• How do I redeem student discount in store?
• How do I redeem student discount on hmv.com?
• What are the exclusions for student discount?

Supplier Information

• Supplier Information Introduction
• Becoming A Supplier

Visit to store

• I lost something in store, how can I check if it’s been found?