Changed your mind? No problem!
We will exchange or *refund most items purchased in error, or unwanted gifts, provided that they are returned to one of our high street stores in an unopened, unused, unworn and perfect condition within 21 days of dispatch and accompanied by a valid receipt.
Some exclusions apply, including, but not limited to:
- hmv.com orders placed online
- products containing downloadable content
- mystery boxes
These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights.
*If you are returning a Games Console, please Contact Us before visiting the store so we can make the necessary checks ahead of this.