What is your in store returns policy?

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to:

• hmv.com purchases [please visit our online returns articles for more]
• Gift Cards
• Products containing downloadable content including but not limited to UltraViolet codes
• Food and beverages
• Digital and games credit and subscriptions
• PC games
• Mystery boxes

These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights.