Our standard delivery service is sent via a Royal Mail Tracked 48 service and packages sent by this method are usually received within *2-5 working days from dispatch.
*Delays can occasionally occur during transit and we ask that you allow 14 days from the date of dispatch before reporting any item sent this way as undelivered.
An Express Delivery service is available for an additional £5.99 per order, for delivery within **2 working days for orders placed for an in stock item before 2pm, Monday to Friday. We ask that you allow 7 days from the date of dispatch before reporting any item sent this way as undelivered.
**Please note that orders placed after 2pm on Friday will ship the following Monday and deliveries to destinations outside of mainland UK may require additional delivery time. If your item is out of stock, we’ll dispatch that using the Express Delivery service as soon as more stock arrives in the warehouse.
All home delivery orders are fully tracked, ensuring you can keep an eye on where they are each step of the way to you - simply log into your account to track your orders or you can check your dispatch email for the tracking reference of your parcel.
Click & Collect
Click & Collect orders are also sent to the chosen store via a Royal Mail 48 service and packages sent by this method are usually received within *2-5 working days from dispatch. The store shall notify you via either phone or email once this has arrived and is available for collection.
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