Most items do arrive within 2 to 5 days from us posting them to you. However, delays do sometimes occur within the mailing system and we would ask that you wait a total of 14 days from dispatch for the delivery to be made. We also recommend checking with Royal Mail, in case they have your item after a failed delivery attempt.
If you have not received your order 14 days after the dispatch date, please get in touch by submitting a request. Please note that we are only able to assist once the 14 day period has passed and we will be unable to provide a replacement item. The claim must be submitted within 60 days of the dispatch date.
Opted for Express Delivery?
If your order was sent via our express delivery service and has not arrived within the two working day period, please submit a request from the third working day and within 7 days of the dispatch date so that we may investigate.