Skip to main content
hmv.com Home of Entertainment
  • Find a store or venue
hmv Help Centre home page
Contact Us
  1. hmv
  2. Stores
  3. Returns

Returns

Information for items purchased in our high street stores.

  • What is your in store returns policy?
  • I’ve lost my receipt, what do I do?
  • I can’t get back to the store I purchased from, what do I do?
  • My Blu-ray or 4K is faulty, can you help?
  • Bluetooth pairing
  • Turntable skipping/skating
  • Turntable poor sound quality
  • Turntable playing out of time/pitch
  • My item is faulty, what should I do?
  • My Beats product is faulty, what should I do?
  • My technology product is faulty, what should I do? (excludes Beats)
  • The warranty has expired on my purchase, what can I do?
hmv