My item is faulty, what should I do?

Within 30 days of purchase

In the unfortunate event that you should discover a fault with an item, we will offer an exchange or refund for any purchase that demonstrates a genuine manufacturing fault within the first 30 days from purchase. You must provide proof of purchase, and where applicable, all original components must be included. We reserve the right to inspect any return to verify the manufacturing fault; this may be completed in conjunction with our technical support team or directly with the manufacturer.

We ask that all faulty technology returns include a valid receipt and all accompanying parts i.e. accessories, manuals, cables, batteries etc. If you are returning a faulty technology product that was purchased as part of a bundle, then we ask that you return all additional items that came as part of that bundle.

We cannot be held responsible for accidental damage or misuse of any purchased items caused out of our control.

After 30 days but within your warranty period (usually 12 months)

In the unfortunate event that you should discover a fault with an item, we will in the first instance offer an exchange or refund for anything that demonstrates a genuine manufacturing fault.

We ask that all faulty returns are accompanied with a valid receipt with all accompanying parts i.e. accessories, manuals, cables, batteries etc. If you are returning a faulty technology product that was purchased as part of a bundle, then we ask that you return all additional items that came as part of that bundle.

We cannot be held responsible for accidental damage or misuse to any purchased item caused out of our control.