Within 30 days of purchase
In the unfortunate event that you should discover a fault with an item, we will offer an exchange or refund for any purchase that demonstrates a genuine manufacturing fault within the first 30 days from purchase. You must provide proof of purchase, and where applicable, all original components must be included. We reserve the right to inspect any return to verify the manufacturing fault; this may be completed in conjunction with our technical support team or directly with the manufacturer.
We ask that all faulty technology returns include a valid receipt and all accompanying parts i.e. accessories, manuals, cables, batteries etc. If you are returning a faulty technology product that was purchased as part of a bundle, then we ask that you return all additional items that came as part of that bundle.
We cannot be held responsible for accidental damage or misuse of any purchased items caused out of our control.
After 30 days but within your warranty period (usually 12 months)
In the unfortunate event that you should discover a fault with an item, we will in the first instance offer a repair* or replacement for anything that demonstrates a genuine manufacturing fault.
We ask that all faulty returns are accompanied with a valid receipt with all accompanying parts i.e. accessories, manuals, cables, batteries etc. If you are returning a faulty technology product that was purchased as part of a bundle, then we ask that you return all additional items that came as part of that bundle.
We cannot be held responsible for accidental damage or misuse to any purchased item caused out of our control.
*All Beats products will be offered a repair in the first instance. Repairs are offered in conjunction with AppleCare. Should you experience a fault, freephone AppleCare; the easiest and quickest way to repair or replace your Beats:
- Freephone number 0800 028 2329
- Issues can normally be resolved in a single call
- Free next day collection
- Repair or replacement sent straight to your door
- Service and technical support from the people who know your product best
- Service and technical support from the people who know your product best.
This is restricted to manufacturing faults in line with Apple’s one-year limited warranty. Proof of purchase is required.
Comments
0 comments
Article is closed for comments.