Certain events being held in external venues, or that take place after the release date, may be limited to placing an order for an e-ticket or event entry bundle. When placing an order, you will need to provide the name and UK mobile phone number of the guest that will be attending the event and these same details will also need to be used to create an account within the hmv tickets app.
Once an order has been placed, you’ll receive an order confirmation email within 24 hours (please check your spam or junk folder if this hasn’t been received within this timeframe).
The item from your order will be dispatched nearer to the release date. Your e-ticket to the event will be sent via the hmv tickets app (App Store or Google Play), which can be downloaded from your app store. Note that this will be issued at a later date to the item, usually a week before the event begins, however, full details are provided on the hmv.com/live events page.
The e-ticket will usually be issued and accessible within the app no later than a week before the event, however, the QR code will only be activated an hour before the event begins. Please make sure to bring your phone containing the hmv tickets app and e-ticket to the event to gain entrance.