The quickest way to get any issue resolved is to return to your nearest hmv store with the item in question and receipt. You can find their location and contact details here: store finder.
You can also contact the customer service team from the Help Centre, but please note that the customer service department will be closed from 25th December and reopens on 28th December so if you have a problem during this time then returning to a store will be the quickest way to get your problem resolved.
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