If you are unable to log into your hmv.com account, we recommend firstly checking that you’ve activated your account. If you see a ‘resend confirmation’ button when trying to log in, that means the account hasn’t been activated yet - simply press the ‘resend confirmation’ button and a new activation email will be sent to you, to finalise your account set up.
If the account is active, please try resetting your password, as this should allow you to log in. If you have tried this and are unable to get into your account, please Contact Us.
Your account may have been locked due to a password or email address being entered incorrectly. If this happens, please Contact Us and we’ll unlock it for you.
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