Out of store events
- 🌟 How and when will I receive my e-ticket?🌟
- How many e-tickets can I purchase per event?
- When will I be charged for my e-ticket and order?
- What does it mean if my payment failed?
- I haven’t received my order confirmation email, what should I do?
- I require special assistance when attending an event. Can you assist?
- I am planning on going to an event with someone who requires a parent/guardian. Do I need to purchase an e-ticket to gain access?
- Why is there no entry/QR code?
- I typed my mobile number incorrectly, what should I do?
- I can’t access my e-ticket in the hmv Tickets app. What can I do?
- I have lost my phone. Can I still attend?
- I have a new number, what do I do?
- My friend ordered our e-tickets so they are in their name. Will I be allowed in?
- My battery is running low, what happens if it powers off before my e-ticket is scanned at the entrance?
- I can no longer attend an event, can I get a refund or transfer my e-ticket?
- The event was cancelled, what happens now?