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Out of store events

  • 🌟 How and when will I receive my e-ticket?🌟
  • How many e-tickets can I purchase per event?
  • When will I be charged for my e-ticket and order?
  • What does it mean if my payment failed?
  • I haven’t received my order confirmation email, what should I do?
  • I require special assistance when attending an event. Can you assist?
  • I am planning on going to an event with someone who requires a parent/guardian. Do I need to purchase an e-ticket to gain access?
  • Why is there no entry/QR code?
  • I typed my mobile number incorrectly, what should I do?
  • I can’t access my e-ticket in the hmv Tickets app. What can I do?
  • I have lost my phone. Can I still attend?
  • I have a new number, what do I do?
  • My friend ordered our e-tickets so they are in their name. Will I be allowed in?
  • My battery is running low, what happens if it powers off before my e-ticket is scanned at the entrance?
  • I can no longer attend an event, can I get a refund or transfer my e-ticket?
  • The event was cancelled, what happens now?
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