We’re happy to accept returns for unwanted items, provided that they are returned within 14 days of receipt; unopened, unused, and in perfect condition. Some exclusions apply including, but not limited to, mystery boxes.
If you’d like to swap the item for something else, please feel free to take the item and a copy of your order confirmation email as proof of purchase into your local hmv or fopp store. You can also call our Ring & Reserve service on 03333 230 667 before visiting the store to check the availability of an item and reserve this ahead of your visit.
For further information on how to return your item, click on the link below:
For more information regarding returning your hmv.com purchase, please contact us.