Changed your mind? No problem!
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to the store you placed the order in unopened, unused, unworn and in perfect condition within 21 days of dispatch and accompanied by a valid receipt.
Some exclusions apply, including, but not limited to:
- store.hmv.com orders placed online
- products containing downloadable content
- mystery boxes
These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights.