Here are a few quick answers that may help your query, but for the full terms and conditions, please check here.
Can I update any of the information I entered with?
No, details cannot be changed under any circumstances, so please make sure you and your guest can attend before entering details. Only those entries with valid details (including name, UK mobile phone number, email, date of birth) for both entrants will be entered in the prize draw.
I/my guest can no longer attend.
If your guest cannot attend you will still be permitted entry, however, a new guest may not take their place. However, if you, the entrant are no longer able to attend, your guest will not gain entry.
How will I know if I’ve won?
Winners will be contacted by email and text by the end of the day, Tuesday 10th August to confirm they’ve won.
Can I check to see if you’ve received my entry?
No, it’s not possible to check applications.
How many times can I enter?
Whilst the site will allow multiple entries, all multiple entries will be removed prior to the Prize Draw taking place.
Will I need ID?
Yes, an original, valid photo ID will be required at the event to verify both the winner and their guest against the name and details given on the entry form. Photocopies or pictures of ID will not be accepted.
Is there an age restriction?
Yes, attendees must be at least 18 years of age on 25th August 2021 on the day of the event.
I’m already on your mailing list, do I need to sign up again to enter?
No, as entrants will be automatically added to our mailing list.
Do I need to have a mobile phone to enter?
Yes as you and your guest will need a smartphone to download the hmv tickets app (Google Play or App Store) to access your ticket if you are the lucky winner. This is the only type of ticket being provided for this event.
I require Assisted Access as I have special requirements.
Please note, if you have any special requirements for disabled access, please get in touch with the venue directly at coventryempire.co.uk
Do I need to wear a mask?
Whilst we appreciate that the rules around wearing face coverings will be changing in England, hmv takes the health and safety of its customers and colleagues seriously and would strongly recommend those queuing in-store to wear a face covering.
Do I have to have a Covid pass?
Yes, for information on what qualifies, please read this section carefully.
11.1 It is a condition of entry to the Venue that all persons may be temperature checked, furthermore Entrant and Guest must not attend and attempt to gain entry to the Venue if they have knowingly been recently exposed to any person who has tested positive for COVID-19.
11.2 For those persons who reside in England, Winner and/or Guest must show at least ONE of the following:
(i) proof of a negative COVID-19 Lateral Flow Test (LFT), (Reported and demonstrated via the NHS COVID Pass on the NHS app, or a text message or email from NHS Test and Trace. This can be on a device or a printout. The test needs to be taken within 48 hours from the time of entry to the Venue.);
(ii) proof of full COVID-19 vaccination (Meaning both doses of the vaccination have been received at least 14 days prior to the date of the Event. This must be demonstrated either via a valid NHS COVID Pass on the NHS App or the English vaccination letter. A vaccination card will not be accepted.); or
(iii) proof of natural immunity (demonstrated via a valid NHS COVID Pass on the NHS App).
11.3 For those persons who reside elsewhere in the UK, Winner and/or Guest must show at least ONE of the following:
(i) proof of a negative COVID-19 Lateral Flow Test (LFT), (Reported and demonstrated via a text message or email from NHS Test and Trace. This can be on a mobile device or a printout. The test needs to be taken within 48 hours from the time of entry to the Venue.); or
(ii) (for Wales and Scotland only), proof of full vaccination meaning both doses of the vaccination have been received at least 14 days prior to the date of the Event (this must be demonstrated via the Scottish or Welsh vaccination record services).
11.4. Winner and Guest each understand and agree:
(i) to comply with COVID-19 laws, rules and guidance applicable at the time of the Event and observe any instructions and guidance notified to Winner and Guest from time to time from HMV and/or the Venue; and
(ii) it is their own responsibility to decide whether or not it is appropriate to attend the Event, (this decision should be based upon Winner’s and Guest’s respective health status and susceptibility to infection, and that of members of Winner’s and Guest’s family together with an assessment of Winner’s and Guest’s own attitudes to the potential risks).
11.5 Note that conditions of entry may change in accordance with changes to government guidance or legislation.