Please note that if your items have already been picked and or packed, it is not possible to cancel the order and you will need to follow our returns process upon its receipt.
If you have a registered account and wish to cancel an order made with store.hmv.com that has not yet been processed, you are able to action this by going into ‘your orders’ and selecting the order you wish to cancel, then select the cancel order button. Please note that the complete order will need to be cancelled - if you wish to amend an order, please cancel the complete order and place a new order as required.
If you do not have a registered account, wish to cancel an old order or have already paid for this order via PayPal, please submit a request and we will assist you further.
Please note that if the items are in stock, the order will automatically begin to be processed and cannot be cancelled at this stage. Please instead follow our returns process once the order reaches you should it no longer be required.