Why has my express delivery order not arrived? Hollie @ hmv Customer Service 26 January 2022 16:32 Updated If your order has not arrived within the two working day period, please contact us from the third working day and within 7 days of the dispatch date so that we may investigate. Related articles Why has my order not arrived? I ordered it less than 14 days ago How long does delivery take? How do I see the status of my order? Why has my order not arrived? I ordered it more than 14 days ago How does express delivery work? Comments 0 comments Article is closed for comments.