Why has my express delivery order not arrived? Hollie @ hmv Customer Service 15 June 2021 15:08 Updated If your order has not arrived within the two working day period, please submit a request from the third working day and within 7 days of the dispatch date so that we may investigate. Related articles How long does delivery take? Why has my order not arrived? I ordered it less than 14 days ago How do I see the status of my order? Why has my order not arrived? I ordered it more than 14 days ago Do you have a next day delivery service? Comments 0 comments Article is closed for comments.