I’ve lost my Gift Card, what can I do? Rachel @ Customer Service Team 27 January 2022 11:17 Updated Please contact us with the 19 digit card number found on the reverse of the card for a member of staff to investigate further. Related articles How do I check my Gift Card balance? What do I do if my Gift Card has expired? Do Gift Cards expire? What vouchers/gift cards do you accept? Charity donation requests Comments 0 comments Article is closed for comments.