My technology product is faulty, what should I do? (excludes Beats)

In the unfortunate event that you should discover a fault with a technology product, please Contact Us and let us know what’s happened. We may be able to help with some troubleshooting tips or diagnose a manufacturing fault before returning to an hmv or FOPP store for a repair or replacement.

We ask that all faulty returns are accompanied by a valid receipt and all accompanying parts i.e. accessories, manuals, cables, batteries etc. If you are returning a faulty technology product that was purchased as part of a bundle, then we ask that you return all additional items that came as part of that bundle.

We cannot be held responsible for accidental damage or misuse to any purchased item caused out of our control.