If you are unable to log into your store.hmv.com account, we recommend resetting your password by clicking 'Forgotten Password?', as this should allow you to log in. If you have tried this and are unable to get into your account, please get in touch by submitting a request.
Your account may have been locked due to a password or email address being entered incorrectly. If this happens, please submitting a request and we’ll unlock it for you.